Account & Data Deletion

How to request deletion

You can request deletion of your It's Me account and associated data by emailing us at:

Please include the subject line "Account Deletion Request" and the following in your message:

The phone number assigned to your It's Me account (e.g., +1 818-555-0100), or any other information that helps us identify your account.
Confirmation that you want your account and data deleted.

All deletion requests are reviewed and processed by Sono IO LLC. We will acknowledge your request and respond within a reasonable timeframe.

What we will do

Upon receiving a valid deletion request, Sono IO LLC will review your request and work to remove or anonymize personal data associated with your account, subject to the retention considerations described below.

This includes data such as your account identifier, phone number assignment, message and call records, voicemail recordings, and device push token, to the extent that removal is technically and operationally feasible at the time your request is processed.

Data we may retain

Some data may be retained after a deletion request where Sono IO LLC determines retention is necessary for:

Legal and regulatory compliance. We may be required to retain certain records by law or regulation.
Fraud prevention and security. Records necessary to detect or prevent fraud or abuse may be retained for a reasonable period.
Accounting and financial records. Transaction identifiers and billing records may be retained as required for financial and tax compliance.
Dispute resolution. Records relevant to pending or reasonably anticipated legal claims may be retained.
Operational continuity. Data that is deeply integrated into system logs or backup infrastructure may be subject to standard retention and rotation schedules.

Full payment card details are not stored by Sono IO LLC and are therefore not subject to deletion requests directed to us.

Subscription and billing

A deletion request does not automatically cancel an active subscription. If you have an active subscription, please cancel it through the Google Play Store before or alongside your deletion request. For billing questions, contact us at support@sono-iollc.com.

Questions

For questions about data deletion or your privacy rights, contact us at privacy@sono-iollc.com or visit our Contact page.